An Estimated 60% of Colleges and Universities Already Use CRM to Manage Constituent Relationships

Talisma Multi-channel Constituent Relationship Management (CRM) for Higher Education is a compilation of integrated, best-in-class products deployed independently or as a full suite, which have been developed organically, written in the same code base to ensure compatibility.

Talisma Campaign
Deliver targeted emails, printed letters, and phone calling campaigns to segmented prospect and constituent lists in a planned, proactive manner. Identify, track, and maintain information about how individual recipients respond to those campaigns in order to track return on investment (ROI).
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Talisma Email
Send timely, consistent email responses using tools such as automated response, routing, and other productivity enhancement features that reduce time spent answering volumes of routine requests.
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Talisma Phone
Ensure an effective conversation and enable constituents to contact your institution’s staff directly by phone for instant, accurate answers, or by call back request for future contact. Reduce operational costs, improve employee efficiency, and enhance communication with constituents through scripting and automation.
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Talisma Chat
Enable better constituent service and proactively engage Web site visitors using real-time text dialogues and collaborative browsing to facilitate one-to-one conversation, online sales, and problem resolution.
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Talisma SMS Text Messaging
Leverage the ability to send and receive SMS text messages to an individual or group as a component of mass communication plans. Reach out to constituents using SMS Campaigns that sends personalized messages and emergency notifications and reminders.
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Talisma Portal
Increase prospect, student, and other constituent satisfaction by facilitating self-service to relevant, their personalized content. Reduce costs while providing students with secure, around-the-clock access to their profile, information and documents.
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Application Management
Provide a tool powerful enough to track a prospective student’s application from the time he or she starts an application until the moment when the application results are announced. Talisma Application Management provides an end-to-end solution, catering to the need to manage an increasing number of online applications, transcripts, essays and recommendations efficiently and in a way that growing numbers of tech savvy constituents are demanding.
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Talisma Event Management
Talisma Event Management has an intuitive online event calendar that effectively presents and promotes events through the web and manages online registrations for free and paid events. Event Management is completely integrated to Talisma Campaign and also has the flexibility to integrate with the payment gateway system utilized by your institution.
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Talisma Knowledgebase
Cost-effectively deliver quality information to a large audience 24x7 using a powerful and robust self-service solution. Reduce reliance on more expensive constituent support methods, such as email or phone.